Frequently asked questions
What can I buy online?

You can buy up to 9 new phones with Vodafone price plans. You can also get Vodafone Business Email, BlackBerry®, 3G broadband data cards and USB modems, and accessories for your phones. Simply choose the relevant page in the left-hand menu and you will be guided through the steps to buy online.

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When will my order be delivered?

Delivery options are available for UK mainland and Northern Ireland addresses. We can also deliver to addresses in Southern Ireland but we may require additional information to verify the address.

Delivery is by Royal Mail Special Delivery. This requires a signature to accept the goods and takes 2–4 working days.

We can’t specify an exact time of day for your delivery. If you are not available to accept the goods, they will be returned to your local sorting office and a calling card will be left with details of how you can collect or rearrange the delivery. The Royal Mail tracking reference will be sent with your order dispatch email. This allows you to track the progress of your order online, once it leaves our warehouse.

Your order may be delayed if...

  • There are unforeseen stock shortages. If this happens we will notify you by email.
  • We can’t guarantee the security or validity of your credit card payment transaction.
  • You don’t provide us with enough delivery information.
  • There is a delay in processing your credit check

If you haven’t received your order within the timescale specified, and we haven’t emailed you with a delivery status update, please call our Customer Support Team on 08454 400244.

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How can I pay for my order?

We can only take payment from a UK debit or credit card. We accept Visa, Visa Electron, Mastercard, Solo, Switch and Maestro.

We do not take payment for your order when you confirm the details online. This is done when your order is despatched. If delivery is delayed as a result of problems gaining payment authorisation, or for any other reason, we will notify you by email.

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What are the terms and conditions for buying online?

Read our online shop terms and conditions

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I want to buy more than 9 phones. Can I do this online?

If you want to buy more than 9 phones, please complete the online form and one of our business customer service advisers will call you back. Alternatively you can call us on 08080 741 741.

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How do I transfer my number from another network?

For details of how to transfer your number to Vodafone, please go to Keep your number

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I want to return my order. How can I do this?

If you want to return your order, please call us on 08454 400244 to arrange for the goods to be collected.

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What is Vodafone’s privacy policy?

Vodafone takes your privacy very seriously.

Read our Privacy Statement

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How will Vodafone use my personal information for a credit check?

How we use your personal information to conduct a credit check is contained within our Privacy Statement.

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I have a query about my order. Who can I contact?

If you have a query about an order you have placed online please call us on 08454 400244.

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Can I place an order over the phone?

Yes, you can call our sales team on 08080 600802 any time between 9am and 5pm, Monday – Friday.

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I have some feedback about the online shop. How can I pass this on to you?

We are always looking for ways to improve our online shop. If you have any feedback or suggestions, please complete our feedback form

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I have a general question about using Vodafone’s products and services.

Visit the Vodafone Help Centre

Our new Help Centre has lots of easy-to-find information that will help answer your questions. It includes:

  • Help assistant: get help finding the answers you want, even if you’re not sure what the question is!
  • Information on your mobile: all your phone’s features and functions explained clearly and concisely.
  • Vodafone services: find out more about the services you’re using and the ones you’ve not yet discovered.
  • Price plans: everything you need to know about our price plans and call charges.

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Where are the Vodafone retail stores?

You can also buy business products and services at selected Vodafone retail stores.

Find my nearest Vodafone store

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